Our Promise
We are passionate about the area and the people who share it with us, with collectively over 20 years experience we have learnt the importance of delivering great customer service. Our growing holiday rental collection consists of some of the best property in the area, all of which have our 18 hole golf club, swimming pool, gym, tennis, bar and restaurant on the doorstep creating a fantastic hub for both homeowners and guests to enjoy when visiting North Cornwall.
Trust us to lift away the stresses of property management. We take pride in caring for your home and ensuring everything is arranged from housekeeping, maintenance, house accounts, bookings and marketing.
With up to 70+ employees across the departments we have the ability to meet our clients wishes whilst never losing sight that the property is your holiday home and it deserves the appropriate care and attention you would expect. We offer a 24/7 local contact so when you visit we’ll provide the same holiday experience as your guests, meaning you can simply enjoy your home-from-home.
“Don’t just be a number, be part of our community”
Property Management
A dedicated team of property experts will ensure that your property is managed in line with Royal Institute of Chartered Surveyors (RICS) guidelines.
Regular property checks throughout the year in line with your insurance policies gives you the reassurance that property maintenance is proactive and that issues will be logged and reported to you with sensible solutions.
We work with a network of local contacts which we can co-ordinate larger projects with. The in-house maintenance team are at hand anytime and boast an array of professional skills including; plumbing, electrical, decoration, gardening and general maintenance.
Safety Requirements & Regulation
We make a huge commitment to protect our integrity and professionalism and are proud of the service we offer. Our commitment to give you the most up-to-date industry legislation will give you peace of mind that the accommodation is fully compliant with industry standards. The team, are happy to ensure all requirements are carried out such as, Fire Risk Assessments, PAT Testing, Annual Boiler Services, 5-10 year Electrical Condition Report, Health & Safety reports to name a few.
Marketing & Publicity
Our dedicated marketing team focus on a host of methods to market our portfolio including; a fully responsive website, printed brochures, PR, offline and online advertising, social networking on many platforms, targeted email marketing campaigns, regular SEO optimisation and sponsorships.
We also remain extremely proud and fully committed to the local community and provide support for local initiatives and clubs including swimming lessons for primary school children, youth lifesaving, host the local youth football club and golf teams.
Grass root support across the area is a passion, and important to ensure both the tourism and local communities live and work in harmony.
House Accounts
We manage a ring-fenced client account within our service, monthly funds are issued with an audited statement to ensure full security and transparency to assist in the running of your property.
Cleaning & Inventory Management
Our house keeping department manages all aspects of cleaning your property, including assignment of a suitable self-employed cleaner if required, regular spot checks to ensure standards are maintained, spring cleans, deep cleans as well as full training and administration.
Our housekeepers also work closely with our office team to ensure that property inventories are accurate an advise on any repairs or replacements as and when necessary.
This is a flexible service that can be tailored around your requirements.
